Useful Contacts

If you would like someone to help you with your queries or if you have any questions about the American Express Corporate Card programme, please feel free to contact us on the following numbers:

PA Servicing Team

For Programme Administrators and Authorised Signatories.

For all general account enquiries such as

  • Payment Allocations and Remittance
  • American Express @ Work
  • Multiple Corporate Account enquiries
  • New Card applications
  • Credit related enquiries
  • All general account enquiries for Programme Administrator, Authorised Signatories and other contacts.

    (Please note this is not for individual Cardmembers).

Contact Details.

  • Phone: 1800 732 2566 - Option 2 (Toll Free)
  • Phone: (65) 6732 2566 - Option 2 (Overseas)
  • Fax: 800 186 0034
  • Email:
  • Operating Hours: 8.30am-7.00pm Monday to Friday except Public Holidays
Customer Service Team

For Individual Cardmembers.

For all general enquiries on their own accounts such as

  • Card replacements
  • New Card applications
  • Account updates i.e. address and phone number changes
  • Limits
  • Cash access applications
  • Membership Rewards

Contact Details.

  • Phone: 1800 732 2566 - Option 1 (Toll Free)
  • Phone: (65) 6732 2566 - Option 1 (Overseas)
  • Fax: (65) 6507 7161
  • Operating Hours: 8.30am-7.00pm Monday to Friday except Public Holidays
  • After Office Hours: 1800 737 8188

BTA Servicing Team

For all BTA queries including disputes and account queries

Contact Details.

Credit Enquiries

For all credit related queries for authorised personnel.

Contact Details.

Product Support Helpdesk

For technical enquiries regarding

  • SIFT
  • e-DATA
  • Assistance using @ Work Customised reporting.

Contact Details.

New Accounts

For enquiries on

  • New Applications
  • Global Limits
  • Purchasing Card Limits
  • Cash Access applications.

NOTE: Card applications need to be printed very clearly in black ink for accurate transcription from the received fax.

Contact Details.

Allocations /
Remittance Team

For enquiries on payment allocations.

NOTE: Please fax the remittance advice on the same day the bulk EFT payment is made

NOTE: Ensure that on the same day the bulk EFT payment is made, that a remittance advice is faxed to the remittance team. The remittance advice must be very clear with the whole Card number and the amount to be allocated against each Card, as well as the date that the bulk EFT payment was made.

For all enquiries from authorised personnel please contact the PA Servicing team


For Program Administrators and Company Main Contacts

For Individual Card Members